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Yesterday morning a senior citizen came into the library clutching a brand new Kindle close to her chest.

"I just bought this, and I have an e-book I want to buy," she said.

After asking a few questions, I found out that:

She does not have a home computer.

She does not know how to use a computer.

She does not, then, have an e-mail account.

And she has not registered her Kindle and has no account with Amazon.


So, together, we got her an e-mail at Google. We registered her Kindle with Amazon. We set up her Amazon account, and we downloaded the e-book she wanted to buy, then pulled it up on her Kindle screen so she could get started.

The process took a little less than an hour.

I worry, though, that she didn't really understand the whole Amazon experience. I bet I see her again before the end of the week.

But, that's OK. She was happy. And that's the whole point.

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